Frequently Asked Questions
Questions Customers Have Asked
WHERE CAN I FIND MY TRACKING?We will send you your package’s tracking number in a shipping confirmation email once your order leaves our warehouse. You can also find a link to the tracking information in your account. My Tracking #
CAN I CHANGE/CANCEL MY ORDER?If for any reason you would like to cancel your order, please contact our Customer Service Department as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
DO YOU SHIP INTERNATIONALLY?
We currently do ship internationally.
DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
Unfortunately, at this time, we cannot ship to PO Boxes or APO/FPO addresses.
WILL MY CREDIT CARD BE CHARGED IMMEDIATELY?
Yes. Your credit card will be charged once your order is placed. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has shipped.
HOW CAN I EDIT MY SHIPPING ADDRESS?
If your order is shipping to an incorrect address, please email email@example.com or log into your account.
All purchases may be returned within 30 days of shipment received. The items must be unworn, unwashed, undamaged, with original tags attached. We can only accept returns from firstname.lastname@example.org.
WHERE DO I SHIP MY RETURN?
Returns must be mailed to the address listed below.
111 E Wisconsin Ave.
Neenah, WI 54956
Please email our customer service team at email@example.com for assistance with a return shipping label. In your email, please include your order number, item you would like to return and one of the reasons listed below for your return:
- Too Large
- Too Small
- Did not like item
- Ordered Multiple Sizes - Kept Best Fit
- Changed Mind
- Defective Item
- Incorrect Product Received
WHEN WILL MY CREDIT CARD BE REFUNDED?
Once your package has been received, your refund will be processed within 7 business days. A credit will be issued in the original form of payment. The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place.
ANY ADDITIONAL QUESTIONS OR CONCERNS?
Please reach out to our customer service email and we will get back to you ASAP: firstname.lastname@example.org
DO YOU OFFER GIFT CARDS?
We currently do not offer physical gift cards.
WHAT FORMS OF PAYMENT DO YOU TAKE?
We accept payments from PayPal, Apple Pay, Visa, Mastercard, Discover, and American Express.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.