Frequently asked questions
For DHL+USPS shipment and DHL eCommerce shipment (USA Factory) shipping methods, we hereby make the following statements:
The order shipped out by DHL + USPS will be dispatched by DHL eCommerce in the final shipment. Since the return freight is very expensive, we do not accept any returned items. And the items will be destroyed by the carrier, so they can’t be resent free of charge. Therefore, please note the points below:
• Please make sure the address is correct and complete, especially the postal code, the detail of street, and the doorplate number. If the items are returned due to incorrect address (e.g. the logistics information system shows “insufficient address/dead later” or other address problems), we won’t accept any refund.
• We are not responsible for the items rejected by the customers. If there is any question, please contact our customer service before delivery.
• We do not accept any exchange or refund due to customer or address issues.
• The terms mentioned above apply to both DHL+USPS shipment and DHL eCommerce shipment.
Of course, we would like to offer an exchange if the parcel does not arrive due to some unpredictable factors. If you have any questions, please feel free to contact us for further information.
*If you need to cancel or modify your order, contact our customer service [email protected] Please include the order number of the item(s) that you would like to cancel or modify to ensure accuracy.
*Please understand that if your order has been processed already, you cannot cancel or modify it. Generally, you are allowed to cancel or modify order item within 24 hours since order was placed.
*If you insist on cancelling a processing order, you might be charged 25% of the payment to cover product material cost.
*Before order is shipped out, you are allowed to change shipping address any time, please contact customer service to deal with it.
*As long as shipping address changes, Tracking Number changes too. Remember to updated new tracking numbers to your customers if it’s drop-shipping business.
*If you want to check the status of your order(s), you can log in and visit the Order History page. All handling status will be shown here regarding your order(s).
*If your order has been shipped out, you may track shipping status online. It may take up to 24 hours for your tracking information to be posted on the website.
*Contact Morati World Customer Service at: [email protected] if you have any doubts referring to your orders.
*FREE SHIPPING Delivery Time Estimates: 7-15 Days, With Detailed Destination Tracking Status Update. (EMS Countries: United State/US, Canada, Australia and so on)
*DHL Express Delivery Time Estimates: 3-5 Days. With Detailed Destination Tracking Status Update.
*International Air Post Time Estimates: 2-4 Weeks, Not Include Destination Tracking Status Update.
*Your order is automatically in the queue waiting for production.
*If you wish to speed up the waiting time, you can contact our Customer Service team at: [email protected] Please note this service maybe subject to availability and a small fee(30% of the item price) maybe charged.
*Morati World accepts Coinbase, Credit Cards, Visa, Master Card, AMEX, Discover, JCB, Apply Pay, Shopify Pay and PayPal Express as payment options.
*PayPal is the world's trusted way to pay and get paid online. We accept PayPal payments, Visa, MasterCard and American Express via PayPal payment system and Credit Card payment system.
*You can safely enter your credit card number via our secure server and purchase directly on Morati World.com.
*Sometimes, we will offer coupon or discount codes for use on moratiworld.com purchases.
*Enter your coupon when checkout, if your discount code qualifies, it will display the discount amount, and let you know how much you save on this purchase.
*No, Morati World do not have order minimums requirement.
*Buy One item or One Thousand, we are happy to serve you either way.
*You may be subject to import duties and taxes. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. You should contact your local customs office for further information, because Custom policies vary a lot from country to country. In addition, when ordering from moratiworld.com, you are considered the importer of the goods and must comply with all laws and regulations of the country in which you are receiving the packages.
*Please contact our customer service ([email protected]) if you need to re-declare product value appears on shipping paper or invoice.
*Please keep in mind that there will be around 3% - 5% packages will get shipments problems such as broken during shipment, wrong items sent, items not as described, wrong shipping/undeliverable address, dishonest claims, lost by post office.
*In case of issues list above, please kindly take pictures or videos of the damage or defect along with a clear description of the problem, and preferred action: reshipment, refund or take credit.
*Please contact Morati World Customer Support Teams with full evidence, we will strive the best to make it right. As soon as evidence verified by us, Reshipment & Refund can be arranged within 24 hours.
*Any claims for after-sale issues such as misprinted/damaged/defective items must be submitted within 30 days after the product is received. We won’t offer a full refund or exchange for orders delivery over 1 month. For exchange, you need to pay the shipping fee to return and resend.
*Returning Damaged/Defective Items
In cases of damage or defect, the return process can be expedited by providing us a digital pictures or videos of the damage or defect (along with a clear description of the problem) through email. Our customer support team will deal with it in less than 24 hours. (In the form of return, replacement, refund or account credit)
*If the damage/defect cannot be verified via email contact, the product may be required to be returned to Morati World Headquarters for inspection before a determination can be made as to the state of the product.
*PLEASE ATTENTION:
ALL COLORS ARE SUBJECT TO THE ACTUAL PRODUCTS.
We may not be able to avoid a little COLOR Differentiation caused when printing.
Morati World will cover return shipping cost or refund only in cases when items have arrived in damaged condition or are confirmed by a Morati World Customer Service Teams to be defective. Otherwise, no abnormalities in our quality under the service will not provide return. Please contact us for the best solution.
*PLEASE ATTENTION: All products are made to orders, and personalized products can not be returned due to their customized elements unless there is an issue with the products quality. In this case, please return it to us, and we will either replace the product or give you a full refund - in this circumstance we will also refund you for the shipping cost.
*For all other cases, return shipping costs are the responsibility for the customer. Under no circumstance does Morati World reimburse (or provide credit) for return shipping costs incurred by the customer.
*If a product is damaged or defective, and customers insist of returning, we will make arrangements with our factory as to how the return should be handled prior to placing the items back in transit to Morati World.
*Contact us with custom service online or email to [email protected] if you have any other questions.
*Our products are designed by the Morati World Designed Team in the United States, printed and shipped from the United States. The quality is outstanding, our shipping times are competitive and our pricing is unbeatable.
To remind rules of DHL shipping cost:
1, DHL shipping fee is charged based on Weight Break Range(1g-500g, 501g-1000g), rather than actual weight.
Take a Morati phone case for example:
Even though the phone case's actual weight might be less than 100g, However, DHL will always charge it as 500g weight cost, cause 100g is within DHL weight range 1g-500g based on DHL shipping cost rules.
2, DHL shipping fee is charged based on either Actual Weight or Dimension Weight, Besides, DHL charges the one cost MORE expensive.
Take Canvas Print 10"x8" for example:
The actual weight of Canvas Print is: 240g-260g, according to rule 1, you might think DHL will charge it as 500g weight cost, WRONG!
Cause after packing Canvas Print 10"x8", the Dimension of the package is around: 29cm X 24cm X 10cm,
According to DHL Dimension Weight Formulas: (Long x Width x High)/5000=?kg ===>>> (29cm X 24cm X 10cm)/5000=1.39kg.
Which means, shipping Canvas Print 10"x8" via DHL will be charged fees as 1.5kg range price.